Teladoc Health Inc., on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to Best Doctors, Inc., Teladoc Health Canada, Inc., HealthiestYou, Inc., and Teladoc Health Medical Group , P.A. (collectively referred to as “Teladoc Health”, “we”, “us”, or “our”), owns and operates the websites located at www.teladoc.com, www.bestdoctors.com, www.askbestdoctors.com, members.bestdoctors.com, www.healthiestyou.com, www.teladochealth.com, www.teladoc.ca, member.teladoc.com, partner.healthiestyou.com, member.healthiestyou.com, client.healthiestyou.com and various mobile applications (collectively, the “Website” or “Websites”). Through these Websites we offer various online services that enable visitors to the Websites (“you” or “Visitors”) to receive access to various types of healthcare information and information about our services (“Services”).
Teladoc understands that privacy of information is of great importance to our Visitors.
By accessing or using the Website after such changes are posted you agree to all such changes.
Either Teladoc Health or a third party vendor on behalf of Teladoc Health may automatically collect information while Visitors browse the Websites. We may collect such information by tracking, or asking a third party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of “cookie” technology or by tracking internet protocol (IP) addresses, as explained below.
Because we want our Websites to better serve Visitors’ needs, we collect some basic information about Visitors and their devices, including, but not limited to:
The Information collected from Visitors on our Websites may be shared with our suppliers and vendors and used in the aggregate to create summary statistics that help us analyze the Websites’ usage trends, assess what information is of most and least importance, determine technical design specifications, arrange the Websites in the most user-friendly way, and identify system performance or problem areas.
By continuing to use the Websites, you hereby consent to the use and disclosure of your Information as set forth below:
Like many companies, we use “cookies” to help you better navigate the Websites. A “cookie” is a small piece of information sent by Teladoc Health’s web-based applications that are stored by your web browser on your computer’s hard drive. Cookies enhance your online experience by saving your preferences while you are visiting a particular Website. The cookies do not contain any identifiable information and cannot profile your system or collect information from your hard drive. Most Internet browsers automatically accept cookies, but you can set your browser to refuse them or to alert you when they are being sent.
For more information about the cookies that are used on the Websites and your ability to opt out of use of those cookies, please see Teladoc Health’s Cookies Policy[JF2] .
Amendment. You have a right to request that Teladoc amend or delete the Personal Information it collects from your use of the Websites if you believe it is incorrect or incomplete, and you may request an amendment or deletion for as long as the Personal Information is retained by Teladoc. You must submit your request in writing to Teladoc and provide a reason to support the requested amendment. Teladoc may, under certain circumstances, deny your request by sending you a written notice of denial.
Questions or comments regarding this Policy should be submitted to the Teladoc Health Privacy Officer by mail or electronic means as follows:
Teladoc Privacy Officer
Teladoc Health, Inc.
2 Manhattanville Road,
Purchase, NY 10577
Effective Date: March 15, 2020
Through your use of our Website, we may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Visitor (“personal information“). The only personal information that our websites have collected from Visitors and used or disclosed for business purposes during the last twelve (12) months is IP Address and information that Visitors have directly provided to us through the Website such as through our testimonial page or when seeking additional information. While IP Address may be considered a personal identifier, Teladoc cannot link IP Address to a particular consumer or household.
Personal information does not include:
Teladoc obtains the categories of personal information listed above from the following categories of sources:
First and foremost, Teladoc does not sell and has not sold any Personal Information in the preceding twelve (12) months.
We may use or disclose the personal information we collect for one or more of the following business or marketing purposes:
Teladoc will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Teladoc may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
We share the minimum necessary personal information with the following categories of third parties:
Service providers that provide audit, legal, operational, technical or other services for us, such as:
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Request Access to Information
You have the right to request that Teladoc notifies you of the personal information about you that we have collected and used. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
Right to Request Deletion of Information
You have the right to request that Teladoc deletes any of your personal information that we collected about you and retained. Once we receive your request and verify who you are, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Your Rights
To exercise the rights listed above, please submit a request in writing to Teladoc via the contact information listed in the Contact Information section.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child.
You may only make a request for access twice within a 12-month period. Your request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Making a request does not require you to create an account with us.
We will only use personal information provided in a request to verify your identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
For Requests to Access, our response will only cover the 12-month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. We will not:
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org.
Teladoc Privacy Officer
Teladoc Health, Inc.
2 Manhattanville Road, Suite 203
Purchase, NY 10577